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Info Lowongan : Loker Experienced Customer Service Team Manager | Bilingual - Sutherland Global Services
Judul Lowongan Terbaru : Loker Experienced Customer Service Team Manager | Bilingual - Sutherland Global Services

Loker Experienced Customer Service Team Manager | Bilingual - Sutherland Global Services

Loker Experienced Customer Service Team Manager | Bilingual - Sutherland Global Services

Info LOKER Januari 2017 Terbaru

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Team Manager who will lead, develop and motivate a high-performance team of support professionals.  

If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

Key Responsibilities 

• Develop, train and manage team members
• Handle day to day operation of the team including quality assurance, monitoring and coaching
• Identify training requirements and recommend skill gaps development of teammates
• Organize training needs based on teammates performance
• Manage and monitor teammates' logged in time and break schedules
• Analyze performance data and translates opportunities into action plans
• Provide meaningful coaching based on the training needs analysis and work on the identified opportunities with consultants
• Demonstrate effective coaching methods following SMART model and other coaching techniques

 

 Required Skills 

• Candidate must possess a Bachelor’s Degree
• At least 1 year of working experience in a Business Process Transformation setting
• Strong analytical skills to interpret data, identify trends, and make suggestions for improvements
• Leadership skills to take the lead in making improvements and resolving issues
• Time management skills to keep track of multiple schedules, meetings, and initiatives
• Strong English verbal and written communication skills to communicate in a clear, constructive, and professional manner
• Can speak and write any of the following languages; Mandarin, Cantonese, Bahasa Indonesia, Vietnamese or Thai
• Excellent working knowledge of MS Office applications

Start your global career with us in our Kuala Lumpur, Malaysia office! Join us today!

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sumber : http://id.jobsdb.com/id/id/job/experienced-customer-service-team-manager-bilingual-200003001649770

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